☆ Greet you and your family in a welcoming and sincere manner
☆ Treat you as a person, not just a patient, with dignity and respect at all times
☆ Communicate information in a way you can understand so you can make decisions about your care
☆ Ask about your pain often and keep you as comfortable as possible
☆ No discrimination between private or public delivery and places importance on outcomes, users‟ choice and competition among training providers and their accountability.
☆ Respect your personal space and preserve your modesty and privacy at all times
☆ Ensure you receive sufficient nutrition and hydration based on your dietary requirements